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Systems Operations Engineer (API Platform Support Engineer)
Company: Wells Fargo
Location: Minneapolis, MN
Employment Type: Full Time
Date Posted: 07/17/2021
Expire Date: 10/15/2021
Job Categories: Banking, Computers, Software, Consulting Services, Engineering, Finance/Economics, Financial Services, Information Technology, Insurance, Internet/E-Commerce, Law Enforcement, and Security, Manufacturing and Production, Military, Research & Development, Web Technology, Energy / Utilities
Job Description
Systems Operations Engineer (API Platform Support Engineer)
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Wells Fargo Technology is driven by our customers’ desire for resilient, efficient, effective, decisive, and responsive technology. To support those needs, the Chief Technology Officer (CTO) group is responsible for Agile Transformation, Enterprise Architecture, Services, Product Development and Cloud Enablement, Engineering, Operations & Site Reliability Engineering, and Business Services & Governance.
Within the Chief Technology Office, the Enterprise Services & Portfolio Management (ESPM) team provides technology strategy and solutions for the tools and data supporting Enterprise API and IT Service Management, Portfolio Management and Enterprise Business Process Management functions.  ESPM provides the tools, data, and API services necessary to run the business of IT and to manage enterprise services.

A successful candidate in this role will  join a talented team focused on  application sunrise efforts of the Enterprise API Management platform, including the ramp up to support the foundational MVP and continued operational readiness for continued growth of the platform during Q3 & Q4 2020 activities.  This role is critical in the defining, developing, and launching the operational support model for the Enterprise API Gateway, Enterprise API Marketplace, and the Enterprise API Core Utility Services including the life cycle management, monitoring, health and hygiene, and overall availability of the API product offering. This role represents is an exciting opportunity to become a core contributor to the Chief Technology Officer’s transformation agenda to accelerate Wells Fargo’s Speed, Stability and Scalability!

Required Qualifications

  • 5+ years of systems support analysis experience demonstrated through work or military experience
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 5+ years of Red Hat Linux or UNIX experience
  • 5+ years of 3rd party vendor application production support experience
  • 5+ years of Middleware experience
  • 5+ years of Platform management experience

Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact with all levels of an organization; including management
  • Strong team or technical leadership experience
  • Strong verbal, written, and interpersonal communication skills
  • Knowledge and understanding of Splunk
  • 2 + years of experience with Elasticsearch development, integration or support
  • Knowledge and understanding of AppDynamics
  • Knowledge and understanding of technology development: high-availability and high volume transaction processing systems
  • 3 + years of technology application development management experience
  • Experience building partnerships and consulting effectively with leadership
  • 1+ year of Agile experience
  • SDLC (System Development Life Cycle) experience
  • 3+ years of change management experience
  • 2+ years of SSL (Secure Sockets Layer) Internet security protocol experience
  • Experience with Ansible automation tool
  • Scripting and automation experience
  • Strong root cause analysis skills

Other Desired Qualifications
  • Experience with Apigee, OAuth admin, and JWT
  • Prior experience supporting and managing APIs and API proxies
  • Experience creating, organizing and implementing API support processes
  • Understands and enforces Apigee and REST project standards and best practices
  • Support and deploy API policies using Apigee Edge Platform
  • Understanding of OpenAPI Specifications in JSON or YAML format, including JWT authorizations
  • Knowledge of authentication, authorization of services via OAuth 2
  • Support and manage APIs and Microservices using Java, Spring Boot
  • Experience participating in an agile delivery process
  • Experience using POSTMAN for making management API Calls

Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
  • Ability to travel up to 10% of the time

Street Address

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Contact Information
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