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Executive Director, Clinical Operations
Company: University of Miami Health System
Location: Miami, FL
Employment Type: Full Time
Date Posted: 10/28/2021
Expire Date: 12/28/2021
Job Categories: Healthcare, Practitioner and Technician
Job Description
Executive Director, Clinical Operations
The Executive Director, Clinical Operations assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

Ensures that all patient, physician, and staff complaints are appropriate addressed in accordance with University policies. Monitors the activities and operations of the assigned units to ensure goals and objectives are met. Develops system-wide policies and procedures, assuring best practices and consistent standardized high quality care is provided at all locations. Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of exam room resources. Implements new programs to create innovative approaches to care and est ablish best practices. Oversees compliance with regulatory agencies and professional organizational standards. Oversees, mentors, trains, motivates, and evaluates department staff. Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development. Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

Department Specific Functions
Report to Department of Surgery Vice Chair for Quality and Patient Experience and supports Division of Trauma and Section Chiefs of Burn, Critical Care and Surgical Nutrition.
This position will support these divisions in all aspects of academic, clinical, research and will recommend and implement corrective action plans if necessary.
Develops operational plans with evaluation components at 1, 2 and 3 year levels; provides regular reports to Executive leadership on the status of Divisional activities in relationship to its annual operational agreement.
Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to University policies. Works with all UHeath and Jacksonís System clinical sites to assure coordination of services, program development and optimal integration of services and inter-working relationships
Develops excellent relationships with external constituencies, including working with advancement to successfully develop major donors
Responsible for all facility improvement and expansion projects; working with university facilities department, architects, and contractors
Responsible for the performance management processes and outcomes of employees and physicians, including recruitment, selection, orientation, and ongoing performance management
Works collaboratively with the other administrators and affiliate institutional executives in developing clinical practice strategies and programs
Works collaboratively with the Chair, faculty, house staff, hospital, and outpatient administrators to support the provision of accessible, patient friendly, cost effective, high quality patient care Development of budgets, monitoring of expenses, and reporting information related to the financial operation of the Department and the clinical revenue cycle.
The incumbent will be expected to make recommendations as to appropriate actions needed to reduce financial risks and increase program viability.
Analyze clinical operations and needs to determine potential enhancements or improvements in the management and operations of Trauma, Burns, Critical Care and Surgical Nutrition and will develop or recommend supporting operation policies and procedures.
Oversee accounting and financial process for the Departmentís revenues and expenditures in all domains (e.g. clinical practice, gifts, service agreements, grants, etc.) and generate reports, both standard and custom, as needed to attain a comprehensive view of the various divisionsí financial status.
Fiscal/ Financial Management
Prepares, automates and maintains monthly reporting related to financials, billing and collections, denials, revenue cycle and other needed metrics.
Analyzes the denial report to identify trends and works closely with administrators to improve the denial rate.
Monitors and reviews Divisionsí Annual Metrics and analyzes the data, identify the improvement, and execute.
Responsible for preparing the budget models and provides training and support for division administrators.
Manages the financial allocations including revenues, payroll, overhead, and taxation for all divisions in the department.
Works closely with development office and treasurer 's office to maintain and monitor the endowment accounts and spending.
Maintains revenue recording including depositing checks, oversees product sales tax recording and manages the month end revenue accruals.
Monitors and oversees strict purchasing guidelines are met for eCheck, eBERF, and PCard. Resolves issues that are brought up by the employee and ensure the appropriate funds were used within department
Supervises and oversees the travel expenses for faculty, absence process, and discretionary spending
Manage University systems (Workday, FRS, USpace, Tidemark) and maintain full and accurate accounting records
In coordination with division administrators to develop the annual budgets, compile the data and analyze growth, expansion, and expense reduction in each area.
Executes budgets and creates forecasting activities including multi-year budget projections.
Ensures all year end close process for all divisions in the department and provides the year end projections to the senior leadership as needed
Approves transactions in ARISA, UConnect closing clinic and other financial systems and be compliant with University policy
Provides leadership by delegating tasks, responding to staff inquiries and providing overall direction to the employee
Evaluate the performance of, and provide training and development opportunities for, the administrative staff
Perform other duties as assigned
Human Resource Management
Develops and provides site-specific orientation and training programs for staff.
Maintains open lines of communication with the office of Faculty and Professional Affairs and Medical Human Resources.
Works with Medical School Human Resource leadership to ensure a high performing, satisfied, and capable workforce. Visibly and actively supports human resources programs and initiatives.
Develops and maintains an effective, visible and well respected management team by selecting, evaluating, developing, coaching, and managing the performance of qualified professional.
Establishes and communicates organizational performance metrics and annual goals and holds staff accountable.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Qualifications & Requirements

Bachelorís degree in relevant field required


Minimum 7 years of relevant experience required
Contact Information
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